Privacy Policy
At Emirates NetSolutions LLC, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our online platform and services related to high-speed internet provision, cloud hosting, network security solutions, data center management, and internet infrastructure consulting. We encourage you to read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
Collection of Information
We collect information that you provide directly to us when using our site, including but not limited to registration details, service requests, and communications. Additionally, we may automatically collect certain information through your use of our services such as IP addresses, device information, browser type, usage data, and cookies to improve the performance and security of our platform.
Use of Information
The information we collect is used for the following purposes:
- Providing, operating, and maintaining our services
- Personalizing and improving user experience
- Verifying your identity and managing user accounts
- Communicating with you regarding updates, security alerts, and support queries
- Ensuring compliance with legal obligations and enforcing our terms of service
- Analyzing usage trends and monitoring network security
Legal Basis for Processing
Under the General Data Protection Regulation (GDPR) and applicable data protection laws, we process your personal data only when we have lawful grounds to do so. These may include your consent, performance of a contract, compliance with legal obligations, protection of your vital interests, or legitimate interests pursued by Emirates NetSolutions LLC, provided they do not override your fundamental rights and freedoms.
Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. Personal data may be shared with trusted service providers acting on our behalf to facilitate our services, such as data center operators and IT infrastructure vendors, under strict confidentiality agreements. We may also disclose information if required by law, regulation, legal process, or governmental request.
International Data Transfers
Emirates NetSolutions LLC operates primarily within the UAE; however, some data processing may occur in countries outside the UAE. When transferring personal data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. When no longer needed, data is securely deleted or anonymized.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, subject to certain legal limitations
- Object to or restrict processing of your data where applicable
- Withdraw consent at any time when processing is based on consent
- Receive a copy of your data in a portable format
- Lodge a complaint with a data protection supervisory authority if you believe your rights have been violated
Security Measures
We implement comprehensive technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure access controls, network security protocols, and regular security assessments.
Cookies and Tracking Technologies
Our online platform uses cookies and similar technologies to enhance user experience and analyze site usage. You can control or disable cookies through your browser settings; however, some features of the service may not function properly without cookies.
Children’s Privacy
Our services are not directed toward individuals under the age of 16. We do not knowingly collect personal data from children under this age. If we become aware that personal data has been collected from a child under 16, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in legal requirements, our practices, or service offerings. Changes will be posted on this page, and where appropriate, notified to you.
Contact Us
If you have any questions about this privacy policy or our data handling practices, you can contact us by writing to:
Emirates NetSolutions LLC
42 Al Wasl Road, Office 12B
Dubai, Emirate of Dubai, Dubai 23456
United Arab Emirates
Your privacy is important to us, and we are dedicated to safeguarding the personal data you entrust to our online platform. Thank you for choosing Emirates NetSolutions LLC.